Responsible Gaming
Gaming Should Be Fun, Not a Financial Solution
At True Fortune Casino, we believe that online gaming should be enjoyed as entertainment only. Gambling should never be viewed as a way to earn money, solve financial problems, or generate income. Like any form of entertainment, it carries the risk of loss, and you should only gamble with money you can afford to lose.
We are committed to promoting responsible gaming practices and supporting players who may develop unhealthy gambling habits.
Age Verification
Online gambling in the United Kingdom is strictly regulated and only available to individuals aged 18 years or older. By using True Fortune Casino, you confirm that you meet the legal age requirement in your jurisdiction.
If you are under the legal gambling age, we urge you not to gamble. If you believe a minor has accessed gambling services, please report this immediately to the UK Gambling Commission.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following warning signs in yourself or someone you know, help is available:
- Chasing losses: Continuing to gamble to try to recover money you've lost
- Hiding gambling activity: Concealing the extent of your gambling from friends or family
- Loss of control: Being unable to stick to limits or stop gambling when you intend to
- Gambling with money you can't afford to lose: Using money allocated for bills, rent, or essentials to gamble
- Preoccupation with gambling: Constantly thinking about past gambling sessions or planning the next one
- Needing to gamble more: Requiring larger stakes or bigger wins to feel the same excitement
- Neglecting responsibilities: Missing work, school, or family commitments because of gambling
- Mood changes: Becoming irritable or anxious when unable to gamble
- Failed attempts to cut back: Repeatedly trying and failing to reduce your gambling
- Using gambling to escape: Gambling to cope with stress, anxiety, depression, or other emotional problems
- Borrowing money to gamble: Taking out loans or using credit to fund gambling activity
If you've noticed any of these signs, it's important to seek support as soon as possible.
Self-Help Tools & Responsible Gaming Features
True Fortune Casino provides a range of tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly). Once reached, no further deposits will be accepted until the period resets.
- Loss Limits: Set a maximum amount you're willing to lose over a specified period. Your account will be temporarily suspended once this limit is reached.
- Stake Limits: Control the maximum amount you can wager per spin or bet.
- Reality Checks: Enable pop-up reminders during gaming sessions to help you stay aware of time and money spent.
- Session Time Limits: Set automatic session duration limits, after which your account will be temporarily locked.
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account and all True Fortune Casino services. Self-exclusion periods can last from a minimum of 6 months to a permanent ban.
These tools are completely free and can be adjusted or activated at any time through your account settings. We encourage you to use them proactively to maintain responsible gaming habits.
Get Help & Support
If you're concerned about your gambling or that of someone close to you, professional support is available. The following organisations provide free, confidential help:
United Kingdom
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GamCare
Free counselling and support for problem gambling
www.gamcare.org.uk
Phone: 0808 8020 133 (free, confidential) -
GamStop
The National Self-Exclusion Scheme for Great Britain. Register to self-exclude from all licensed online gambling operators at once.
www.gamstop.co.uk -
Gamblers Anonymous
Support group meetings and peer assistance
www.gamblersanonymous.org.uk -
National Gambling Treatment Service (NGTS)
NHS-funded treatment services available in England
www.nhs.uk (search for local services)
International Support
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Australia – Gambling Help Online
www.gamblinghelponline.org.au -
Canada – Responsible Gambling Council
www.responsiblegambling.org -
United States – National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-GAMBLER (1-800-426-2537) -
Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
www.bzga.de
Take Action Today
If you believe you have a problem with gambling, please reach out for help immediately. There is no shame in seeking support – problem gambling is a recognised condition, and help is available.
Don't gamble alone with your concerns. Talk to someone you trust, contact one of the organisations listed above, or set up responsible gaming controls on your account right now.
Your wellbeing is important to us. If you need assistance accessing our responsible gaming tools or have any questions, please contact our customer support team.